This document describes the support requirements, software version support, and deprecation policy for Spanner Omni.
Requirements for Spanner Omni support
To troubleshoot business-critical incidents, do the following before you contact Cloud Customer Care:
Check that your environment is current and within the published end-of-support timeframes. For more information, see Version support policy.
Collect and share Spanner Omni diagnostics. For more information, see Connectivity and diagnostics.
Version support policy
The following policies govern Spanner Omni software support and deprecation:
To receive Spanner Omni support, you must sign up for premium support.
Spanner Omni support starts when you purchase a commercial license for the Commercial edition.
The support period for each subsequent long-term support (LTS) release that you install is one year starting from the release date of that LTS release.
Google recommends that you install each LTS release within 60 days of its release date.
Google provides support for each short-term support (STS) release until the date of the next STS or LTS release, whichever comes sooner. The support period for an STS release starts on its release date.