# Getting support

## Before contacting support

To troubleshoot and resolve certain Cloud Service Mesh problems yourself, see
[Troubleshooting Cloud Service Mesh step-by-step](https://docs.cloud.google.com/service-mesh/docs/troubleshooting/troubleshoot-intro.md.txt).
If other troubleshooting steps fail to resolve the problem, you can
[collect diagnostic logs](https://docs.cloud.google.com/service-mesh/docs/troubleshooting/troubleshoot-collect-logs.md.txt)
and have them ready for Google Cloud Support to help you.

> [!IMPORTANT]
> **Important:** Archive logs might contain personally identifiable information (PII) or private information. Please ensure that you remove any PII from the set of configuration files. This includes passwords, private keys, API tokens, etc. Check your local laws and your organization's policies and procedures regarding how to handle or send such sensitive information externally.

## Get a Google support package

Google Cloud offers different support packages to meet different needs, such as
24/7 coverage, phone support, and access to a technical support manager. For
more information, see [Cloud Customer Care](https://docs.cloud.google.com/support).

## Billing questions

Use the following resources to get help with billing questions:

- To view billing reports, see
  [View your billing reports and cost trends](https://docs.cloud.google.com/billing/docs/how-to/reports.md.txt).

- To learn more about billing, read the
  [Cloud Billing documentation](https://docs.cloud.google.com/billing/docs.md.txt).

- To resolve billing concerns, use the
  [Google Cloud Billing Troubleshooter](https://support.google.com/cloud/troubleshooter/7279311).

- To request help with billing questions, contact
  [Cloud Billing Support](https://docs.cloud.google.com/support/billing).

- To change or disable billing on a project, go to the **Billing** page in the
  Google Cloud console. For more information, see
  [Modify a project's billing settings](https://docs.cloud.google.com/billing/docs/how-to/modify-project.md.txt).

  > [!CAUTION]
  > **Caution:** When you disable billing for a project, you also disable all product resources in that project.

## File bugs

To open a feedback form, from the Cloud Service Mesh documentation, click
**Send feedback** near the top right of the page or at the bottom of the page.