CaseClassification(mapping=None, *, ignore_unknown_fields=False, **kwargs)A Case Classification represents the topic that a case is about. It's very important to use accurate classifications, because they're used to route your cases to specialists who can help you.
A classification always has an ID that is its unique identifier. A valid ID is required when creating a case.
Attributes |
|
|---|---|
| Name | Description |
id |
str
The unique ID for a classification. Must be specified for case creation. To retrieve valid classification IDs for case creation, use caseClassifications.search.
Classification IDs returned by
caseClassifications.search are guaranteed to be valid
for at least 6 months. If a given classification is
deactiveated, it will immediately stop being returned. After
6 months, case.create requests using the classification
ID will fail.
|
display_name |
str
A display name for the classification. The display name is not static and can change. To uniquely and consistently identify classifications, use the CaseClassification.id field.
|
product |
google.cloud.support_v2beta.types.Product
The full product the classification corresponds to. |