Class QualityMetadata (1.27.0)

1.27.0 (latest) 1.26.0 1.25.0 1.24.0 1.23.3 1.22.0 1.21.0 1.20.0 1.19.1 1.18.0 1.17.5 1.16.0 1.15.0 1.14.1 1.13.0 1.12.0 1.11.1 1.10.0 1.9.1 1.8.0 1.7.0 1.6.1 1.5.0 1.4.5 1.3.2 1.2.1 1.1.0 1.0.0 0.6.1 0.5.0 0.4.0 0.3.1 0.2.0 0.1.1

QualityMetadata(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Conversation metadata related to quality management.

Attributes
Name	Description
customer_satisfaction_rating	int An arbitrary integer value indicating the customer's satisfaction rating.
wait_duration	google.protobuf.duration_pb2.Duration The amount of time the customer waited to connect with an agent.
menu_path	str An arbitrary string value specifying the menu path the customer took.
agent_info	MutableSequence[google.cloud.contact_center_insights_v1.types.Conversation.QualityMetadata.AgentInfo] Information about agents involved in the call.

Classes

AgentInfo

AgentInfo(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Information about an agent involved in the conversation.