> [!NOTE]
> **Note:** Set the support category to `Compute` and select Kf as the component when filing a new support case.

## Before contacting support

To troubleshoot and resolve certain Kf problems yourself, see
[Troubleshooting Kf](https://docs.cloud.google.com/migrate/kf/docs/2.4/support/troubleshooting.md.txt).
If other troubleshooting steps fail to resolve the problem, you can contact Google Cloud Support to help you.

To get support, you must install [supported versions](https://docs.cloud.google.com/migrate/kf/docs/2.4/support/getting-support.md.txt#support_policy) of Kf using the steps
as described in the [installation guide](https://docs.cloud.google.com/migrate/kf/docs/2.4/install.md.txt), on supported versions of Google Kubernetes Engine (GKE).

## Support options

Google Cloud offers different support packages to meet different needs, such as
24/7 coverage, phone support, and access to a technical support manager.
Read more about support options at [Getting support with Cloud Customer Care](https://docs.cloud.google.com/support).

You can also find live support, developer communities, and self-service help for
Google Cloud, Google Workspace, and other Google Cloud products at the [support hub](https://cloud.google.com/support-hub).

All Google Cloud Support packages include support for
Kf for customers who have purchased GKE Enterprise
licenses. If you have an existing GKE Enterprise license, you already have
support for Kf.

## Version support policy

The objective of this Version Support Policy is to provide you the flexibility
to schedule upgrades when it meets your business needs, while balancing the
rapid evolution of Istio, Kubernetes, Google Distributed Cloud,
GKE, and Kf.

Google supports the current and previous two (n-2) minor versions of
Kf. The following table shows the supported versions of Kf
and the unsupported end-of-life (EOL) versions.

## Supported versions

| Version | Release Date | Documentation |
|---|---|---|
| v2.11 | 15 Aug 2022 | [2.11](https://docs.cloud.google.com/migrate/kf/docs/2.11.md.txt) |
| v2.10 | 15 July 2022 | [2.10](https://docs.cloud.google.com/migrate/kf/docs/2.10.md.txt) |
| v2.9 | 15 Apr 2022 | [2.9](https://docs.cloud.google.com/migrate/kf/docs/2.9.md.txt) |

## Unsupported EOL versions

> [!NOTE]
> **Note:** Kf requires incremental upgrades by minor version. If you are running an EOL version of Kf, you must upgrade one minor version at a time until you are on a supported version.

| Version | Release Date | Documentation |
|---|---|---|
| v2.8 | 03 Mar 2022 | [2.8](https://docs.cloud.google.com/migrate/kf/docs/2.8.md.txt) |
| v2.7 | 14 Dec 2021 | [2.7](https://docs.cloud.google.com/migrate/kf/docs/2.7.md.txt) |
| v2.6 | 19 Oct 2021 | [2.6](https://docs.cloud.google.com/migrate/kf/docs/2.6.md.txt) |
| v2.5 | 30 July 2021 | [2.5](https://docs.cloud.google.com/migrate/kf/docs/2.5.md.txt) |
| v2.4 | 15 June 2021 | [2.4](https://docs.cloud.google.com/migrate/kf/docs/2.4.md.txt) |
| v2.3 | 27 May 2021 | [2.3](https://docs.cloud.google.com/migrate/kf/docs/2.3.md.txt) |
| v2.2 | 11 Feb 2021 | [2.2](https://docs.cloud.google.com/migrate/kf/docs/2.2.md.txt) |
| v2.1 | 14 Dec 2020 | [2.1](https://docs.cloud.google.com/migrate/kf/docs/2.1.md.txt) |
| v2.0 | 03 Nov 2020 | [2.0](https://docs.cloud.google.com/migrate/kf/docs/2.1.md.txt) |