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  <id>tag:google.com,2016:cx-agent-studio-release-notes</id>
  <title>CX Agent Studio - Release notes</title>
  <link rel="self" href="https://docs.cloud.google.com/feeds/cx-agent-studio-release-notes.xml"/>
  <author>
    <name>Google Cloud Platform</name>
  </author>
  <updated>2026-05-08T00:00:00-07:00</updated>

  <entry>
    <title>May 08, 2026</title>
    <id>tag:google.com,2016:cx-agent-studio-release-notes#May_08_2026</id>
    <updated>2026-05-08T00:00:00-07:00</updated>
    <link rel="alternate" href="https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/docs/release-notes#May_08_2026"/>
    <content type="html"><![CDATA[<h3>Feature</h3>
<p>You can now define
<a href="https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/tool/mcp#custom-header">custom HTTP headers</a>
for MCP tools.</p>
]]>
    </content>
  </entry>

  <entry>
    <title>April 20, 2026</title>
    <id>tag:google.com,2016:cx-agent-studio-release-notes#April_20_2026</id>
    <updated>2026-04-20T00:00:00-07:00</updated>
    <link rel="alternate" href="https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/docs/release-notes#April_20_2026"/>
    <content type="html"><![CDATA[<h3>Feature</h3>
<p>You can now update settings for fallback behavior (error handling) in
<a href="https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/agent#agent-application-settings">agent application settings</a>.</p>
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    </content>
  </entry>

  <entry>
    <title>April 17, 2026</title>
    <id>tag:google.com,2016:cx-agent-studio-release-notes#April_17_2026</id>
    <updated>2026-04-17T00:00:00-07:00</updated>
    <link rel="alternate" href="https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/docs/release-notes#April_17_2026"/>
    <content type="html"><![CDATA[<h3>Feature</h3>
<p>You can now use
<a href="https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/tool/agent-as-tool">agents as tools</a>.</p>
<h3>Feature</h3>
<p>You can now execute tools either
<a href="https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/tool#execution-type">synchronously or asynchronously</a>.</p>
<h3>Feature</h3>
<p>The gemini-3.1-flash-live model is the new primary model ID for
Audio-to-Audio (A2A),
replacing the legacy gemini-3-flash-native-audio name
to align to GDM naming convention.
A dismissal banner will now appear in the console
for affected projects to guide users through this change.</p>
]]>
    </content>
  </entry>

  <entry>
    <title>April 13, 2026</title>
    <id>tag:google.com,2016:cx-agent-studio-release-notes#April_13_2026</id>
    <updated>2026-04-13T00:00:00-07:00</updated>
    <link rel="alternate" href="https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/docs/release-notes#April_13_2026"/>
    <content type="html"><![CDATA[<h3>Feature</h3>
<p>You can now create static and dynamic
<a href="https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/variable">variables</a>.</p>
]]>
    </content>
  </entry>

  <entry>
    <title>March 31, 2026</title>
    <id>tag:google.com,2016:cx-agent-studio-release-notes#March_31_2026</id>
    <updated>2026-03-31T00:00:00-07:00</updated>
    <link rel="alternate" href="https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/docs/release-notes#March_31_2026"/>
    <content type="html"><![CDATA[<h3>Feature</h3>
<p>You can now create
<a href="https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/rich-response-widget">rich response widgets</a>
for rich, interactive UI elements in your user interface.</p>
]]>
    </content>
  </entry>

  <entry>
    <title>March 27, 2026</title>
    <id>tag:google.com,2016:cx-agent-studio-release-notes#March_27_2026</id>
    <updated>2026-03-27T00:00:00-07:00</updated>
    <link rel="alternate" href="https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/docs/release-notes#March_27_2026"/>
    <content type="html"><![CDATA[<h3>Feature</h3>
<p>Users can now filter conversation history by source (Simulator, Live, Eval)
directly in the console to improve auditing and debugging.</p>
<h3>Feature</h3>
<p>Added the ability to export specific application versions through the
<code>ExportAppRequest</code> API.</p>
<h3>Change</h3>
<p>Upgraded the Evaluation UI with "Naive Replay" modes for Golden Results,
custom expectation tagging, audio recording for golden user entries, and
enhanced error insights.</p>
<h3>Change</h3>
<p>Improved speech endpointing and fault tolerance on background noises. Also
implemented a mechanism to recover the conversation from false-positive
barge-in.</p>
<h3>Change</h3>
<p>Improved stability and reduce latency for Python code execution.</p>
]]>
    </content>
  </entry>

  <entry>
    <title>February 04, 2026</title>
    <id>tag:google.com,2016:cx-agent-studio-release-notes#February_04_2026</id>
    <updated>2026-02-04T00:00:00-08:00</updated>
    <link rel="alternate" href="https://docs.cloud.google.com/customer-engagement-ai/conversational-agents/ps/docs/release-notes#February_04_2026"/>
    <content type="html"><![CDATA[<h3>Announcement</h3>
<p><strong>Customer Experience Agent Studio is Generally Available</strong></p>
<p>Customer Experience Agent Studio (CX Agent Studio) is now Generally Available
(GA). This unified platform, powered by Gemini, simplifies the creation of
high-quality customer experience agents. This launch includes
agents-building-agents capabilities, featuring "Start with AI," which lets
developers instantly generate a starter agent and tools by providing documents
and high-level instructions. This launch also delivers multimodal excellence,
combining high-fidelity native audio models for natural voice personas with an
out-of-the-box configurable chat messenger that supports rich multimodal
interactions and customizable widgets. CX Agent Studio provides a secure,
enterprise-ready environment to rapidly build, improve, and monitor your AI
workforce.</p>
<p><strong>Capabilities:</strong></p>
<ul>
<li><strong>Start with AI</strong>: Accelerate development by using generative AI to build a
starter agent and associated tools automatically. Simply provide your
existing documentation and a set of instructions, and the platform handles
the initial setup.</li>
<li><strong>Configurable chat messenger</strong>: Deploy a fully functional, web-based client
"out of the box" that supports text, voice, and multimodal interactions.</li>
<li><strong>Rich content widgets</strong>: Customize the user experience with configurable
widget templates (including product carousels, order trackers, and quick
actions) to fit your brand needs.</li>
<li><strong>Easy deployment</strong>: Embed the messenger into your web or mobile application
with a simple HTML snippet generated directly from the <strong>Deploy</strong> tab.</li>
<li><strong>Flexible authentication</strong>: Secure your agent with built-in support for
both Token Brokers (service account-based) and OAuth 2.0 (user-based)
authentication flows.</li>
<li><strong>Native audio models</strong>: Create natural, brand-specific voice personas with
high-fidelity audio models (powered by Chirp 3) designed to handle complex
conversations with ease.</li>
<li><strong>Enterprise connectors</strong>: Seamlessly integrate with essential business
tools using pre-built connectors</li>
<li><strong>Enterprise-grade security</strong>: Ensure that your data remains secure with
robust identity management and compliance standards.</li>
</ul>
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    </content>
  </entry>

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