> [!WARNING]
>
> **Preview**
>
>
> This product or feature is
>
> subject to the "Pre-GA Offerings Terms" in the General Service Terms section
> of the [Service Specific
> Terms](https://docs.cloud.google.com/terms/service-terms#1).
>
> Pre-GA products and features are available "as is" and might have limited support.
>
> For more information, see the
> [launch stage descriptions](https://cloud.google.com/products/#product-launch-stages).

> [!NOTE]
> **Note:** When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas [for your agent edition](https://docs.cloud.google.com/dialogflow/docs/editions) are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.


Dialogflow integrates with the
[AudioCodes](https://www.audiocodes.com/)
telecommunications provider.

## Setup


To create a telephony integration with this system:

1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).
2. Select your agent.
3. Click **Integrations** in the left sidebar menu.
4. Enable the **AudioCodes** integration.
5. You are redirected to AudioCodes. Provide the configuration information requested by AudioCodes.
6. You are redirected back to the Dialogflow console, and the integration is now enabled for your agent.


For more information on this integration, see the
[AudioCodes documentation](https://voiceaiconnect.audiocodes.com/google-dialogflow).

## Supported countries


This integration supports phone numbers in the following countries:

- Austria
- Brazil
- Canada
- Croatia
- Denmark
- Finland
- Ireland
- Israel
- Lithuania
- Mexico
- Monaco
- New Zealand
- Poland
- Slovakia
- Slovenia
- USA
- UK

## Pricing and quotas


The
[pricing](https://cloud.google.com/products/conversational-agents/pricing)
and
[quotas](https://docs.cloud.google.com/dialogflow/quotas)
for this integration are applied as audio input and output.