Small talk is used to provide responses to casual conversation.
This feature can greatly improve the end-user experience
by answering common questions outside the scope of your agent.

Small talk is available in two ways:

- **Built-in small talk**: When enabled for an agent, it handles casual conversation automatically, without adding intents to your agent.
- **Prebuilt small talk** : When the [prebuilt small talk agent](https://docs.cloud.google.com/dialogflow/docs/agents-prebuilt) is imported, it provides intents to handle casual conversation.

## Built-in small talk

### Enable built-in small talk for an agent

To enable built-in small talk for your agent:

1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).
2. Click **Small talk** in the left sidebar menu.
3. Toggle **Enable** on.
4. Click **Save**.

### Customize built-in small talk responses

Once enabled, built-in small talk responses can be customized
to fit your branding or product needs.
Each response category is organized in folders.
To customize responses:

1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).
2. Click **Small talk** in the left sidebar menu.
3. Click a response category folder.
4. Add new or edit existing responses.
5. Click **Save**.

### Built-in small talk limitations

The following limitations apply to the built-in small talk:

- Only supported for [some languages](https://docs.cloud.google.com/dialogflow/docs/reference/language).
- Only available for the `global` [region](https://docs.cloud.google.com/dialogflow/es/docs/how/region).
- Does not work for [mega agents](https://docs.cloud.google.com/dialogflow/docs/agents-mega).
- Based on [Google Assistant policy](https://developers.google.com/assistant/console/policies/general-policies#user_experience), enabling built-in small talk in its entirety will cause your action to be rejected. You can [import the prebuilt small talk agent](https://docs.cloud.google.com/dialogflow/es/docs/agents-small-talk#import-pb) and [update or delete intents](https://docs.cloud.google.com/dialogflow/es/docs/agents-small-talk#cust-pb) that do not comply with policy.

## Prebuilt small talk

### Import prebuilt small talk agent

To import the prebuilt small talk agent to your project:

1. Go to the [Dialogflow ES console](https://dialogflow.cloud.google.com).
2. Click **Prebuilt agents** in the left sidebar menu.
3. Hover the mouse over the **Small Talk** prebuilt agent.
4. Click **Import**.
5. Either create a new GCP project or choose an existing one.
6. Click **OK**.

### Customize prebuilt small talk responses

To customize the
[prebuilt](https://docs.cloud.google.com/dialogflow/docs/agents-prebuilt)
small talk agent,
edit the imported intents as you normally would.