The first step in this tutorial is to create an agent.
Rather than building an agent from scratch,
you will import a telecommunications
[prebuilt agent](https://docs.cloud.google.com/dialogflow/cx/docs/concept/agents-prebuilt).
Using a prebuilt agent will accelerate your progress for this tutorial.

To import a prebuilt agent to your project:

1. Go to the [Dialogflow CX console](https://dialogflow.cloud.google.com/cx/projects).
2. Select the project where you would like to import the prebuilt agent or click **Create Project** to create a new project.
3. Click **Use pre-built agents**.
4. Click the **Telecommunications** prebuilt agent.
5. Click **Import as agent**.
6. A dialog box opens.
7. Choose your desired [location](https://docs.cloud.google.com/dialogflow/cx/docs/concept/region#avail).
8. Click **Create**.

![Prebuilt agent import screenshot](https://docs.cloud.google.com/static/dialogflow/cx/docs/tutorials/deploy/images/create-prebuilt-agent.png)

In the next step,
you will create a webhook service required for this agent.