Dialogflow CX provides several built-in

*integrations*

with other conversation platforms.
These integrations provide a user interface to the end-user,
and they call the API for you.
All you need to do is build your agent
and optionally implement a
[webhook](https://docs.cloud.google.com/dialogflow/cx/docs/concept/webhook)
service.
Each integration handles interactions in a platform-specific way,
so see the specific integration documentation for details.


> [!NOTE]
> **Note:** When using a third party integration, requests and end-user data are sent to both Google and the third party. The terms of service, SLA, pricing, and quotas [for your agent edition](https://docs.cloud.google.com/dialogflow/docs/editions) are applicable for Google's handling of these requests. The third party's terms of service, SLA, pricing, and quotas are applicable for the third party's handling of these requests.

<br />

There are several types of Dialogflow CX integrations. For information about each
type, see the following sections.

## Partner telephony integrations

Google partners create these telephony integrations in collaboration with
Google. Google provides no support for these integrations. Contact the
integration owner for support. These integrations require you to enable them
from Dialogflow CX, followed by configuration steps required by the partner.

You can use the following integrations from Google partners:

- [AudioCodes](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/audiocodes)
- [Avaya](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/avaya)
- [Twilio](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/twilio)
- [Voximplant](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/voximplant)

## Dialogflow CX built-in integrations

These integrations are fully supported by Dialogflow CX and are configured with
the Dialogflow CX console.

The following integrations are available:

- [Dialogflow CX Phone Gateway](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/phone-gateway)
- [Dialogflow CX Messenger](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/dialogflow-messenger)
- [Messenger from Meta](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/meta-messenger)
- [Workplace from Meta](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/meta-workplace)
- [LINE](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/line)
- [Slack](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/slack)
- [Google Chat](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/google-chat)

## Google-contributed open source integrations

These open source integrations were contributed by Google. You can fork, modify,
and publish your own integrations.

The following integrations are available:

- [Azure Bot Service and Microsoft Teams](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/main/cx/azure-bot-service)
- [Discord](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/main/cx/discord)
- [Google Chat](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/main/cx/google-chat)
- [ServiceNow](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/main/cx/servicenow)
- [Slack](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/main/cx/slack)
- [Spark](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/main/cx/spark)
- [Telegram](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/main/cx/telegram)
- [Twilio](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/main/cx/twilio)
- [Twitter](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/main/cx/twitter)
- [Viber](https://github.com/GoogleCloudPlatform/dialogflow-integrations/tree/main/cx/viber)

## Avatar integrations

Dialogflow CX supports these avatar integrations:

- [Soul Machines](https://docs.cloud.google.com/dialogflow/cx/docs/concept/integration/soul-machines)

## Independent integrations

These integrations are not built-in and are created by other organizations and
individuals. You can also create a custom integration using the
[Dialogflow CX API](https://docs.cloud.google.com/dialogflow/cx/docs/reference/api-overview). Google provides
no support for these integrations. Contact the integration owner for support.