Customer Experience Insights helps users detect and visualize patterns in their contact center data. Understanding conversational data drives business value, improves operational efficiency, and provides a voice for customer feedback.
You can import your raw contact center interaction data into CX Insights to:
- Run machine learning analytics to gain additional information such as agent and caller sentiment, entity identification, and call topics.
- Automatically identify interesting interactions in need of further review.
- Review a conversation with audio playback, transcript synchronization, and analytics annotations.
- Export your data to BigQuery for custom analysis or visualization in Looker.
CX Insights seamlessly integrates with all other Customer Engagement Suite with Google AI products, allowing you to import conversations from Conversational Agents and Agent Assist.
Go to the Customer Experience Insights product page for more.
APIs and reference
See the Customer Experience Insights REST or client libraries reference documentation.
Tutorials
Learn how to use Customer Experience Insights features with the console or the REST API.