Customer Experience Insights 감사 로깅

이 문서에서는 Customer Experience Insights의 감사 로깅을 설명합니다. Google Cloud 서비스는 Google Cloud 리소스 내의 관리 및 액세스 활동을 기록하는 감사 로그를 생성합니다. Cloud 감사 로그에 대한 자세한 내용은 다음을 참조하세요.

서비스 이름

Customer Experience Insights 감사 로그는 서비스 이름 contactcenterinsights.googleapis.com을 사용합니다. 이 서비스에 대한 필터:

    protoPayload.serviceName="contactcenterinsights.googleapis.com"
  

권한 유형별 메서드

각 IAM 권한에는 type 속성이 포함되며 그 값은 네 가지 값(ADMIN_READ, ADMIN_WRITE, DATA_READ, DATA_WRITE) 중 하나일 수 있는 열거형입니다. 메서드를 호출하면 Customer Experience Insights에서 메서드를 수행하는 데 필요한 권한의 type 속성에 따라 카테고리가 달라지는 감사 로그를 생성합니다. DATA_READ, DATA_WRITE, ADMIN_READtype 속성 값을 가진 IAM 권한이 필요한 메서드는 데이터 액세스 감사 로그를 생성합니다. type 속성 값이 ADMIN_WRITE인 IAM 권한이 필요한 메서드는 관리자 활동 감사 로그를 생성합니다.

다음 목록에서 (LRO)로 표시된 API 메서드는 장기 실행 작업(LRO)입니다. 이러한 메서드는 일반적으로 감사 로그 항목을 작업이 시작될 때 하나, 작업이 종료될 때 하나 등 2개를 생성됩니다. 자세한 내용은 장기 실행 작업 감사 로그에서 확인하세요.
권한 유형 메서드
DATA_READ google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateIssueModelStats
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CalculateStats
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportInsightsData (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetAnalysis
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetAnalysisRule
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetConversation
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetEncryptionSpec
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetFeedbackLabel
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssue
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetIssueModel
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetPhraseMatcher
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetQaQuestion
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetQaScorecard
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetQaScorecardRevision
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetSettings
google.cloud.contactcenterinsights.v1.ContactCenterInsights.GetView
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListAllFeedbackLabels
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListAnalyses
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListAnalysisRules
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListConversations
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListFeedbackLabels
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssueModels
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListIssues
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListPhraseMatchers
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListQaQuestions
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListQaScorecardRevisions
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListQaScorecards
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ListViews
google.cloud.contactcenterinsights.v1.ContactCenterInsights.QueryMetrics (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CalculateStats
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ExportInsightsData (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetAnalysis
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetAnalysisRule
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetConversation
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetEncryptionSpec
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetFeedbackLabel
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssue
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetIssueModel
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetPhraseMatcher
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetQaQuestion
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetQaScorecard
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetQaScorecardRevision
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetSettings
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.GetView
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListAllFeedbackLabels
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListAnalyses
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListAnalysisRules
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListConversations
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListFeedbackLabels
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssueModels
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListIssues
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListPhraseMatchers
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListQaQuestions
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListQaScorecardRevisions
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListQaScorecards
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ListViews
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.QueryMetrics (LRO)
DATA_WRITE google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkAnalyzeConversations (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkDeleteConversations (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkDownloadFeedbackLabels (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.BulkUploadFeedbackLabels (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateAnalysis (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateAnalysisRule
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateConversation
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateFeedbackLabel
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateIssueModel (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreatePhraseMatcher
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateQaQuestion
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateQaScorecard
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateQaScorecardRevision
google.cloud.contactcenterinsights.v1.ContactCenterInsights.CreateView
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteAnalysis
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteAnalysisRule
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteConversation
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteFeedbackLabel
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssue
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteIssueModel (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeletePhraseMatcher
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteQaQuestion
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteQaScorecard
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteQaScorecardRevision
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeleteView
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeployIssueModel (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.DeployQaScorecardRevision
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ExportIssueModel (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.ImportIssueModel (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.IngestConversations (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.InitializeEncryptionSpec (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.TuneQaScorecardRevision (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UndeployIssueModel (LRO)
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UndeployQaScorecardRevision
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateAnalysisRule
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateConversation
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateFeedbackLabel
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssue
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateIssueModel
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdatePhraseMatcher
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateQaQuestion
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateQaScorecard
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateSettings
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UpdateView
google.cloud.contactcenterinsights.v1.ContactCenterInsights.UploadConversation (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkAnalyzeConversations (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkDeleteConversations (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkDownloadFeedbackLabels (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.BulkUploadFeedbackLabels (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateAnalysis (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateAnalysisRule
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateConversation
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateFeedbackLabel
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateIssueModel (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreatePhraseMatcher
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateQaQuestion
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateQaScorecard
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateQaScorecardRevision
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.CreateView
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteAnalysis
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteAnalysisRule
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteConversation
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteFeedbackLabel
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteIssue
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteIssueModel (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeletePhraseMatcher
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteQaQuestion
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteQaScorecard
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteQaScorecardRevision
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeleteView
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeployIssueModel (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.DeployQaScorecardRevision
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ExportIssueModel (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.ImportIssueModel (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.IngestConversations (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.InitializeEncryptionSpec (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.TuneQaScorecardRevision (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UndeployIssueModel (LRO)
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UndeployQaScorecardRevision
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateAnalysisRule
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateConversation
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateFeedbackLabel
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateIssue
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateIssueModel
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdatePhraseMatcher
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateQaQuestion
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateQaScorecard
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateSettings
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UpdateView
google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights.UploadConversation (LRO)
google.longrunning.Operations.CancelOperation

API 인터페이스 감사 로그

메서드별 평가 방법과 평가 대상 권한에 대한 자세한 내용은 Customer Experience Insights의 Identity and Access Management 문서를 참고하세요.

google.cloud.contactcenterinsights.v1.ContactCenterInsights

다음 감사 로그는 google.cloud.contactcenterinsights.v1.ContactCenterInsights에 속하는 메서드와 연결되어 있습니다.

BulkAnalyzeConversations

BulkDeleteConversations

BulkDownloadFeedbackLabels

BulkUploadFeedbackLabels

CalculateIssueModelStats

CalculateStats

CreateAnalysis

CreateAnalysisRule

CreateConversation

CreateFeedbackLabel

CreateIssueModel

CreatePhraseMatcher

CreateQaQuestion

CreateQaScorecard

CreateQaScorecardRevision

CreateView

DeleteAnalysis

DeleteAnalysisRule

DeleteConversation

DeleteFeedbackLabel

DeleteIssue

DeleteIssueModel

DeletePhraseMatcher

DeleteQaQuestion

DeleteQaScorecard

DeleteQaScorecardRevision

DeleteView

DeployIssueModel

DeployQaScorecardRevision

ExportInsightsData

ExportIssueModel

GetAnalysis

GetAnalysisRule

GetConversation

GetEncryptionSpec

GetFeedbackLabel

GetIssue

GetIssueModel

GetPhraseMatcher

GetQaQuestion

GetQaScorecard

GetQaScorecardRevision

GetSettings

GetView

ImportIssueModel

IngestConversations

InitializeEncryptionSpec

ListAllFeedbackLabels

ListAnalyses

ListAnalysisRules

ListConversations

ListFeedbackLabels

ListIssueModels

ListIssues

ListPhraseMatchers

ListQaQuestions

ListQaScorecardRevisions

ListQaScorecards

ListViews

QueryMetrics

TuneQaScorecardRevision

UndeployIssueModel

UndeployQaScorecardRevision

UpdateAnalysisRule

UpdateConversation

UpdateFeedbackLabel

UpdateIssue

UpdateIssueModel

UpdatePhraseMatcher

UpdateQaQuestion

UpdateQaScorecard

UpdateSettings

UpdateView

UploadConversation

google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights

다음 감사 로그는 google.cloud.contactcenterinsights.v1alpha1.ContactCenterInsights에 속하는 메서드와 연결되어 있습니다.

BulkAnalyzeConversations

BulkDeleteConversations

BulkDownloadFeedbackLabels

BulkUploadFeedbackLabels

CalculateStats

CreateAnalysis

CreateAnalysisRule

CreateConversation

CreateFeedbackLabel

CreateIssueModel

CreatePhraseMatcher

CreateQaQuestion

CreateQaScorecard

CreateQaScorecardRevision

CreateView

DeleteAnalysis

DeleteAnalysisRule

DeleteConversation

DeleteFeedbackLabel

DeleteIssue

DeleteIssueModel

DeletePhraseMatcher

DeleteQaQuestion

DeleteQaScorecard

DeleteQaScorecardRevision

DeleteView

DeployIssueModel

DeployQaScorecardRevision

ExportInsightsData

ExportIssueModel

GetAnalysis

GetAnalysisRule

GetConversation

GetEncryptionSpec

GetFeedbackLabel

GetIssue

GetIssueModel

GetPhraseMatcher

GetQaQuestion

GetQaScorecard

GetQaScorecardRevision

GetSettings

GetView

ImportIssueModel

IngestConversations

InitializeEncryptionSpec

ListAllFeedbackLabels

ListAnalyses

ListAnalysisRules

ListConversations

ListFeedbackLabels

ListIssueModels

ListIssues

ListPhraseMatchers

ListQaQuestions

ListQaScorecardRevisions

ListQaScorecards

ListViews

QueryMetrics

TuneQaScorecardRevision

UndeployIssueModel

UndeployQaScorecardRevision

UpdateAnalysisRule

UpdateConversation

UpdateFeedbackLabel

UpdateIssue

UpdateIssueModel

UpdatePhraseMatcher

UpdateQaQuestion

UpdateQaScorecard

UpdateSettings

UpdateView

UploadConversation

google.longrunning.Operations

다음 감사 로그는 google.longrunning.Operations에 속하는 메서드와 연결되어 있습니다.

CancelOperation

  • 메서드: google.longrunning.Operations.CancelOperation
  • 감사 로그 유형: 데이터 액세스
  • 권한:
    • contactcenterinsights.authorizedOperations.cancel - DATA_WRITE
    • contactcenterinsights.operations.cancel - DATA_WRITE
  • 메서드가 장기 실행 또는 스트리밍 작업인지 여부: 아니요.
  • 이 메서드에 대한 필터:: protoPayload.methodName="google.longrunning.Operations.CancelOperation"

감사 로그를 생성하지 않는 메서드

메서드는 다음 중 하나 이상의 이유로 인해 감사 로그를 생성하지 않을 수 있습니다.

  • 상당한 로그 생성 및 스토리지 비용이 발생하는 대용량 메서드입니다.
  • 감사 값이 낮습니다.
  • 또 다른 감사 또는 플랫폼 로그에서 이미 메서드 범위를 제공하는 경우

다음 메서드는 감사 로그를 생성하지 않습니다.

  • google.longrunning.Operations.GetOperation
  • google.longrunning.Operations.ListOperations