Contact Center AI Platform (CCAI Platform) tersedia di seluruh dunia, kecuali di beberapa lokasi yang tidak didukung karena alasan peraturan.
Telefoni
Dua opsi berikut untuk layanan telepon tersedia menggunakan Platform CCAI:
Platform CCAI yang dikelola: Layanan telepon dan nomor telepon disediakan dan dikelola oleh Google Cloud.
Bawa operator sendiri (BYOC): Anda dapat menggunakan CCAI Platform dengan nomor telepon dan operator telepon pilihan Anda.
Telefoni CCAI Platform tersedia di lokasi berikut:
| Negara | Google Cloud terkelola | Membawa operator sendiri (BYOC) |
|---|---|---|
| Australia | ✔ | |
| Austria | ✔ | ✔ |
| Belgia | ✔ | ✔ |
| Brasil | ✔ | |
| Kanada | ✔ | ✔ |
| Kolombia | ✔ | ✔ |
| Prancis | ✔ | ✔ |
| Jerman | ✔ | ✔ |
| Indonesia | ✔ | |
| Irlandia | ✔ | ✔ |
| Italia | ✔ | ✔ |
| Jepang | ✔ | ✔ |
| Meksiko | ✔ | ✔ |
| Belanda | ✔ | ✔ |
| Selandia Baru | ✔ | |
| Portugal | ✔ | ✔ |
| Korea Selatan | ✔ | |
| Spanyol | ✔ | ✔ |
| Swedia | ✔ | ✔ |
| Swiss | ✔ | ✔ |
| Turki | ✔ | |
| Inggris Raya | ✔ | ✔ |
| Amerika Serikat | ✔ | ✔ |
Google Cloud wilayah
CCAI Platform dapat di-deploy di region Google Cloud berikut. Untuk mengetahui informasi selengkapnya tentang wilayah, lihat Geografi dan wilayah.
| Region cloud | Lokasi | CCaaS | Pelaporan lanjutan | WFM |
|---|---|---|---|---|
| Amerika | northamerica-northeast1 (Montréal) | ✔ | ✔ | ✔ |
| Amerika | northamerica-northeast2 (Toronto) | ✔ | ✔ | |
| Amerika | us-central1 (Iowa) | ✔ | ✔ | ✔ |
| Amerika | us-east1 (South Carolina) | ✔ | ✔ | ✔ |
| Amerika | us-east4 (Virginia) | ✔ | ✔ | |
| Amerika | us-west1 (Oregon) | ✔ | ✔ | ✔ |
| Amerika | southamerica-east1 (Sao Paulo) | ✔ | ✔ | |
| Eropa | europe-west1 (Belgia) | ✔ | ✔ | |
| Eropa | europe-west2 (London) | ✔ | ✔ | ✔ |
| Eropa | europe-west3 (Frankfurt) | ✔ | ✔ | |
| Eropa | europe-west4 (Eemshaven) | ✔ | ✔ | |
| Eropa | europe-west6 (Zurich) | ✔ | ✔ | |
| Timur Tengah | me-west1 (Tel Aviv) | ✔ | ✔ | |
| Asia Pasifik | asia-northeast1 (Tokyo) | ✔ | ✔ | ✔ |
| Asia Pasifik | asia-northeast3 (Seoul) | ✔ | ✔ | |
| Asia Pasifik | asia-south1 (Mumbai) | ✔ | ✔ | |
| Asia Pasifik | asia-southeast1 (Singapura) | ✔ | ✔ | |
| Asia Pasifik | asia-southeast2 (Jakarta) | ✔ | ✔ | |
| Asia Pasifik | australia-southeast1 (Sydney) | ✔ | ✔ | ✔ |
Untuk mengetahui informasi selengkapnya tentang wilayah dan multi-wilayah, lihat Geografi dan wilayah.