*This page
applies to **Apigee** and **Apigee hybrid**.*

*View [Apigee Edge](https://docs.apigee.com/api-platform/troubleshoot/getting-started-with-support) documentation.*


If you are an existing Apigee customer with a paid Apigee
[support plan](https://cloud.google.com/support/docs), you can
request help from Google Cloud Support.

> [!NOTE]
> **Note:** This topic applies to Apigee **Subscription** customers with a paid Apigee [support plan](https://cloud.google.com/apigee/pricing).
>
>
> New Google Cloud Apigee customers and customers with an
> Apigee **Pay-as-you-go** pricing plan can access support by signing
> up for a Google Cloud support plan. More information and detailed
> descriptions of available support plans are available from
> [Cloud Customer Care](https://docs.cloud.google.com/support). Once enrolled, customers can
> use the console to submit support cases to
> [Google Cloud Support](https://cloud.google.com/support-hub).
>
>
> If you have a free trial Apigee **eval** account, you can
> post questions and find answers in the
> [Apigee community](https://discuss.google.dev/c/google-cloud/cloud-apigee/104), where Apigee engineers are
> able to respond.

The following documents describe how to access support services:

- [Getting support with Cloud Customer Care](https://docs.cloud.google.com/support/docs): Describes the support options, how to sign up for support, and how to contact support.
- [Access control with IAM](https://docs.cloud.google.com/support/docs/access-control): Describes how to control who (identity) has what access (roles) to which resource.
- [Customer Care procedures \& support activities](https://docs.cloud.google.com/support/docs/customer-care-procedures): Describes how to complete support procedures and activities.
- [Managing support cases](https://docs.cloud.google.com/support/docs/manage-cases): Describes how to manage support cases using the Google Cloud console.

To find the level of support you currently have for Apigee:

1. Sign in to the Google Cloud console Support page.

   [Go to Google Cloud Support](https://console.cloud.google.com/support/)
2. Your support service is shown near the top of the **Support** page.